We must not let policy become a castle in the air. Governments and enterprises must shorten the distance between heart and mind.


Yesterday, what was the difficulty of "representing online" to "open up the last kilometer?" "" As the title, it reported on the typical practice of Ouhai District and some problems that need to be solved in the "One Thousands of Cadres' Diligence for All." In response to the content of the report, we invited Jiang Lubiao, the deputy head of the Party School of the Municipal Party Committee, Yu Kangjie, deputy of the Municipal People’s Congress (Deputy Director of the State Taxation Bureau of the Bohai Sea Region), and Wang Yanpeng, a member of the Municipal Supervision Group, to discuss the above topics in-depth.

The interviewed guests held that supporting enterprises and nurturing the market are important responsibilities of the government. Over the years, the government has made a lot of efforts. However, there is still a certain distance between the aspirations and the reality. As long as the "30 000" operation is completely grounded, it will help the company improve. The confidence in the government truly bridges the "last mile" between the government and the company's heart and mind.

Plant expansion procedures can be handled within 3 months

Zhejiang Oufu Sealing Co., Ltd. (hereinafter abbreviated as Oufu Company), located in Bohai Economic Development Zone, is a provincial-level high-tech enterprise. Recently, it encountered a more difficult problem. The company's orders have continued one after another, and the factory buildings have been unable to meet production requirements.

Lu Jianlong, head of the enterprise development section of the Erhai Economic and Information Technology Bureau, said that the project was completed through the IFI. The company asked for expansion, raising the original plot ratio from 2.0 to 2.4, and the building density from the original 43%. Raised to 55%, these indicators are in line with existing policies and are allowed to handle. The next step is to convene an approval department for land, planning, firefighting, etc. to view the site. It is estimated that within the premise of meeting the fire safety requirements, it can be completed within three months.

The company’s chairman Hu Zhigen stated that he intends to use this policy to build a factory with a floor area of about 600 square meters in the open area of the plant. It will be completed within one month after the formalities are completed and it is expected to increase the output value by more than 1,000 million yuan.

Jiang Rubiao, vice president of the Municipal Party School, commented: From the perspective of enterprises, whether it is the Bohai “Three Thousands” or the city’s “Thirty Thousands” action, it will ultimately depend on whether it can solve practical problems and difficulties, and whether the government can communicate with the company can be found. The normalization and institutionalization channels. In the context of the global economic downturn, it should be said that the Wenzhou economy has started to pick up. As long as the "30 000" operation is fully launched, it will help enterprises to increase their confidence in the government, and it will also help enterprises to improve their ability to solve difficulties, and at the same time, it will help companies improve their communication channels with the government.

Municipal People's Congress representative Yu Kangjie commented: The purpose of the "30 000" operation is that the government sends warmth, service, and delivery policies to enterprises. If the company encounters specific problems, the government can take the lead in integrating the resources and resolve it in the shortest time. The confidence of the enterprise will be more sufficient, and the development potential will be even greater.

Enterprises should solve problems in time

In yesterday’s report, Zhu Ping, chairman of Zhejiang Brother Packaging Machinery Enterprise Co., Ltd., reflected that in 2005, the company turned in a 200,000-yuan plant construction guarantee, which has not been returned since the completion of the plant in 2009. According to the normal procedure, after the company's factory building is completed, this deposit should be returned.

At that time, the relevant person in charge of the Bohai Economic Development Zone Management Committee stated that there were some illegal structures in the company's fire exit channel. After the relevant departments checked, they asked for rectification, and they had been dragging their hands. He promised that the management committee has called relevant departments to eliminate hidden dangers and is expected to return the deposit by next week.

In the on-site interview, Fang Minghua, deputy general manager of Zhejiang Brother Packaging Machinery Co., Ltd., said that according to normal procedures, the security deposit should be returned after the completion of the plant civil engineering project. However, personnel changes in the relevant departments are relatively fast, and there may be more requirements in the later period. Therefore, the time has dragged on for a long time and it is now well communicated. Seizing this opportunity for action, he also raised some new issues, such as the problem of children's schooling and the introduction of talents.

Wang Yanpeng, member of the Municipal Supervision Team, commented that the company’s business decision-making is changing according to market demand. Therefore, it is more cost-effective and speedy. When problems are encountered, it always hopes to be solved immediately, instead of going through layers of approval or dragging on the water. When cooperating with the government, companies are often weak, so solving them is tricky. The “30 000” operation can solve the difficulties of the enterprise effectively and in a timely manner and hopes that this action can continue.

Jiang Rubiao, vice president of the Party School of the Municipal Party Committee commented: The government has two important functions, one is to serve enterprises and the other is to serve the society. Over the years, the city has done a lot of things in creating a service-oriented government and creating an environment for enterprises. However, when it comes to creating an environment for enterprises, it has encountered many problems. This shows that there is still a certain distance between desire and reality. The so-called “last mile” does not refer to the distance in reality, but refers to how to combine the system with the actual situation and build a platform for government and business contacts so that the system does not become a castle in the air. If the system or platform only stays on the documents, enterprises will not feel it. The "last mile" between heart and mind will appear between the government and the enterprise. As long as the government solidly creates a good environment for the development of the company, it will be able to closely integrate the system with the actual situation of the enterprise, and the “last mile” will be opened.

How should the last one kilometer get through?

In the on-site interview, the three guests expressed their opinions on how the government should better provide services for enterprises and open up the “last mile” to revitalize the city’s real economy.

Wang Yanpeng: When companies and governments deal with each other, they often feel low about one-third of the people. This psychological gap is the "last mile." In fact, it is difficult for companies and governments to communicate on an equal footing. Therefore, the government needs to strengthen its service awareness in order to get through the “last mile.” This is a firm consideration for the company, and it really solves problems for the company and fulfills its due responsibilities.

In the process of implementing the policy, the government often does not follow up and handle it until the enterprise asks it to be solved. This shows that the policy implementation procedure is not perfect. At the same time, the work style of the cadres has a dragging habit. There are no emergencies, and delays can cause delays. As a result, things that companies want to do have not been handled in a timely manner. In this "30 000" operation, the government is out of good intentions and wants to concentrate on managing major issues and doing difficult things. However, solving problems in this way cannot become a normal method, and it should change the habitual mode of thinking and work patterns. This is the only way. The fundamental way to solve the problem.

Yu Kangjie: Every enterprise has its own relevant government departments in charge of management. The communication channel between the enterprise and the government already exists. Why does it also need to carry out “30 000” actions? At present, the twinning cadres are often not the cadres who had originally contacted the enterprises. Only in this way, the problems that the original cadres could not solve were eventually resolved through the government's integration of resources. I think this is the most important “last mile”.

The "30 000" operation has established a good image of government officials, raised their awareness of service, brought the distance between the government and the enterprise closer, and increased the confidence of enterprises in overcoming difficulties. However, such an action is not an end in itself. Ultimately, the problems of various departments should be resolved by the various departments themselves. As long as their awareness of service is improved, they can truly solve business problems as their own and any problems can be resolved.

Jiang Lubiao: Wenzhou’s biggest constraint now is land, which has led to the relocation of some enterprises, brain drain, and partial capital outflows. Therefore, under the circumstance of non-compliance, how to further expand the production space for enterprises requires the government to create channels for companies to solve problems. With this passage, the “last mile” will be opened.

In recent years, governments at all levels have formulated many policies and built many platforms. However, when they are implemented in specific enterprises, they often become forms. This involves the question of whether long-term mechanisms have been established. If there is no long-term mechanism, it is just a gust of wind and finally it is castle in the air.

To form a long-term mechanism, first of all, there must be a fixed platform. The platform is arbitrarily strong and activities are difficult to sustain. Second, with the platform still need personnel to implement, and the long-term use of the cadre to hook up, can provide services for enterprises as an important basis for the promotion of cadres. In addition, there must be a relatively complete management system and assessment mechanism. There is a platform, a system, supervision and a team, so that the work can continue.